SOOQ Last Updated: November 15, 2025

This Privacy Policy describes how SOOQ (operated by Sooq LLC, a US company, referred to as “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the website https://sooq.pk/ (the “Site”).

1. WHO WE ARE

• Store Name: SOOQ

• Website: https://sooq.pk/

• Legal Business Name: Sooq LLC

• Registered Address (USA): 8223 Camino Paisano NW, Albuquerque, NM 87120, USA.

• Operation Location: We operate and fulfill all orders from within the Islamic Republic of Pakistan.

• Target Market: We only sell to customers located within Pakistan.

• Pakistani Operational & Return Address: Search “Khwabon Ki Tabeer” in Google Maps. Basti Haji Allah Buksh Thalwari, Rahim Yar Khan, Punjab, Pakistan, 64200

• (This is the physical address used for business operations and receiving returns/legal notices in Pakistan.)

2. INFORMATION WE COLLECT

We only collect Personal Information that is necessary to process your order, communicate with you, and deliver your products. This information is provided directly by you when you place an order or contact us.

A. Information You Provide Directly

When you place an order on the Site, we collect the following Personal Information:

• Contact Information: First name and last name, Email address, Phone number.

• Shipping Information: Full Address, City, State/Province, and ZIP/Postal code.

• Payment Information: If you choose Direct Bank Transfer, we receive notification of the payment transfer, but we do not store your bank account or card details. If you choose Cash on Delivery (COD), no financial data is collected by the Site.

B. Information Collected Automatically

When you browse the Site, we automatically collect certain technical information (Log Data) to ensure the site functions correctly, such as:

• Your Internet Protocol (IP) address.

• Browser type and version.

• Pages you view and your activity on the Site.

• Cookies (small data files stored on your device used to keep items in your shopping cart and remember your preferences).

3. HOW WE USE YOUR INFORMATION (PURPOSE OF PROCESSING)

We use the collected Personal Information exclusively for the following specific purposes:

• To Process and Fulfill Orders: To process your payment (Bank Transfer/COD) and arrange for the delivery of the products you purchased.

• To Communicate with You: To send order confirmations, tracking information, updates on your order status, and respond to your inquiries.

• For Internal Business Operations: To manage customer accounts, maintain records, and perform essential business analysis (e.g., sales reporting).

• For Email Communication: To send you non-promotional and occasional promotional emails, only if you have provided your email address and have not unsubscribed.

4. SHARING YOUR PERSONAL INFORMATION (THIRD-PARTY DISCLOSURE)

We only share your Personal Information with third parties that are essential to running our e-commerce business in Pakistan. We do not sell your personal information.

• Courier Service: We share your Name, Address, and Phone Number with our trusted third-party courier partners (e.g., Leopard Courier) solely for the purpose of shipping and delivering your order.

• Payment Gateways: If you use a bank transfer service, the transaction is processed by your bank and their secure networks. We do not store or process sensitive financial information.

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities or law enforcement agencies in Pakistan or the United States.

5. YOUR RIGHTS AND CONTROL OVER YOUR DATA

As a user of our services, you have the following rights regarding your Personal Information, in line with the evolving data protection landscape in Pakistan:

• Right to Access: You have the right to request access to the Personal Information we hold about you.

• Right to Rectification: You have the right to request that we correct any Personal Information that you believe is inaccurate or incomplete.

• Right to Withdraw Consent: Where we rely on your consent to process your Personal Information (e.g., for email updates), you have the right to withdraw that consent at any time.

• Unsubscribe: You can opt-out of receiving emails from us at any time by clicking the “Unsubscribe” link at the bottom of any email.

6. DATA SECURITY AND STORAGE

We are committed to protecting your Personal Information. We implement commercially acceptable security measures to protect against unauthorized access, disclosure, alteration, or destruction of your data.

• Data Location: While our company is registered in the US, our primary business operations and data processing for sales are handled in Pakistan.

• Retention: We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and tax obligations in Pakistan and the US, and resolve disputes.

7. CHILDREN’S PRIVACY

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately so we can delete the data.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site with an updated “Last Updated” date.

9. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to exercise any of your rights, please contact us:

• By Email: contact@sooq.pk

• By Website Page: https://sooq.pk/contact/